Welcome to B.S. Express Packers & Movers! These terms and conditions outline the rules and regulations for the use of our services. By using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. General Information
B.S. Express Packers & Movers ("we", "us", or "our") is a registered moving company offering household, office, commercial, and vehicle transportation services. Our registered office is located at [Insert Address], and we provide services across various locations. We reserve the right to update or amend these terms and conditions at any time without prior notice. Changes will be posted on this page, and your continued use of our services constitutes acceptance of these changes.
2. Services Provided
We offer a wide range of moving and packing services, which include but are not limited to:
- Household goods shifting
- Office relocation services
- Commercial goods transportation
- Car and bike transportation
- Packing and unpacking services
- Storage and warehousing services
All services are provided based on availability and specific terms set out in individual contracts. Please contact our customer service team for more details about the specific services offered in your area.
3. Booking and Cancellation
To book our services, you must provide accurate and complete information about your move, including the type of goods to be moved, destination, and preferred dates. A booking confirmation will be sent to you once the details are finalized.
You may cancel or reschedule your booking by contacting our customer support team at least 48 hours in advance. If you cancel or reschedule within 48 hours of the scheduled service, a cancellation fee may apply, which will be detailed in your contract.
4. Payment Terms
Payments for services provided by B.S. Express Packers & Movers must be made according to the agreed-upon terms. We accept payments through various methods, including credit cards, bank transfers, and cash. Full payment is due on the day of service unless otherwise agreed upon in writing.
In case of delayed payments, we reserve the right to charge late fees and may suspend or cancel services until the outstanding amount is settled. All fees and charges are non-refundable once the services have been rendered.
5. Insurance
We offer basic liability coverage for your goods during transit. However, this coverage may not be sufficient for all types of items. We recommend purchasing additional insurance for high-value items, fragile goods, or any items that may require special handling. The cost of such insurance will be provided upon request.
Any damage or loss of goods during transportation must be reported immediately to our customer service team. Claims for damage will be processed based on the terms outlined in your insurance policy.
6. Customer Responsibilities
As a customer, you are responsible for ensuring that all items to be moved are properly packed and ready for transport. Our team can provide packing services if requested. You must also ensure that the delivery destination is accessible and free from obstacles that could delay the move.
You must provide accurate details about any goods being transported, especially if they require special handling, such as fragile items, large furniture, or perishable goods. Failure to do so may result in delays or additional charges.
7. Prohibited Items
We do not transport hazardous materials, flammable items, perishable goods, or illegal substances. A list of prohibited items is available upon request. We reserve the right to refuse transport of any item that violates these terms or any applicable laws.
If you have any questions about whether an item is allowed, please contact our customer support team before booking our services.
8. Liability and Limitations
While we take great care to protect your goods, B.S. Express Packers & Movers is not liable for any indirect, consequential, or incidental damages arising from the loss or damage to your goods. Our liability is limited to the actual value of the goods damaged or lost, subject to the terms of our insurance policy.
We are also not liable for delays caused by circumstances beyond our control, such as weather conditions, traffic, strikes, or any other unforeseen event that affects the timely delivery of your goods.
9. Delivery and Timing
We aim to deliver your goods within the agreed-upon time frame. However, delays may occur due to circumstances beyond our control. If your delivery is delayed, we will inform you as soon as possible and provide an updated delivery estimate.
If you are not available at the agreed-upon delivery time, we may charge additional fees for rescheduling or re-delivery, as outlined in your contract.
10. Complaints and Disputes
If you are dissatisfied with our services, please contact our customer support team within 24 hours of the service being provided. We will make every effort to resolve your complaint promptly.
In the event of a dispute, we encourage you to resolve the matter amicably through negotiation. If a resolution cannot be reached, we may engage in mediation or other alternative dispute resolution methods before taking any legal action.
11. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal information. Any information collected during the booking process or while using our services will be used solely for the purpose of providing our services to you. We will not share your information with third parties without your consent, except as required by law.
12. Governing Law
These terms and conditions are governed by the laws of Chandigarh Jurisdiction. Any legal action or proceeding arising out of or in connection with these terms and conditions will be conducted in the courts of [insert jurisdiction].
13. Amendments to Terms and Conditions
We reserve the right to update or amend these terms and conditions at any time. Any changes will be posted on this page, and your continued use of our services after such changes constitutes your acceptance of the updated terms. Please check this page regularly for updates.
14. Contact Information
If you have any questions or concerns about these terms and conditions or our services, please contact us