At B.S. Express Packers & Movers, we value your privacy and are committed to safeguarding your personal information. This privacy policy outlines how we collect, use, store, and protect your information when you visit our website or use our services.
1. Information We Collect
We collect personal information that you provide to us voluntarily, such as when you fill out our contact forms, request a quotation, or book our services. The types of personal information we collect include:
- Your name
- Contact details (such as phone number and email address)
- Shipping and delivery address
- Payment information (such as credit card details)
- Other details relevant to the services you request
We may also collect non-personally identifiable information automatically through the use of cookies, such as your IP address, browser type, and the pages you visit on our website.
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our services
- Process your orders and payments
- Respond to your inquiries and customer service requests
- Send you promotional materials, offers, or updates (if you have opted in for these communications)
- Improve the functionality and user experience of our website
Your personal information is never used for any purpose other than what is described above, unless we obtain your consent or are required to do so by law.
3. How We Protect Your Information
We implement a range of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of payment information during transmission
- Secure servers to store your personal data
- Regular monitoring of our systems for any vulnerabilities or attacks
While we take reasonable precautions to protect your information, no method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security of your data.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- With trusted third-party service providers who assist in providing our services (such as payment processors, delivery companies, and IT service providers)
- If required by law, to comply with legal obligations, protect our rights, or respond to legal claims
- If we merge with or are acquired by another company, in which case your information may be transferred to the new owner
Any third-party service providers we share your information with are required to protect your data in accordance with this privacy policy.
5. Cookies
We use cookies to enhance your experience on our website. Cookies are small text files that are placed on your device when you visit our site. They help us analyze web traffic, improve website functionality, and provide personalized content. You can choose to disable cookies through your browser settings, but this may affect the performance and functionality of our website.
6. Your Rights
You have the right to access, update, or delete your personal information that we hold. If you wish to exercise any of these rights, please contact us using the contact details provided below. We will respond to your request as soon as possible.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and for legitimate business purposes, including compliance with legal obligations, resolving disputes, and enforcing our agreements. Once your information is no longer needed, we will securely delete or anonymize it.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with the updated date. Please review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns regarding this privacy policy or how we handle your personal information, please contact us.