Faq

01
Can I get a refund?

Refund requests are processed in accordance with our company’s refund policy. Please contact our support team for assistance.
02
What is the duration of delivery?

Delivery duration depends on the destination. Typically, local deliveries take 1-2 days, while long-distance deliveries may take 5-7 days or more.
03
How can I track my shipment?

You can track your shipment using the tracking number provided via our tracking system on the website or by contacting customer support.
04
What is your policy on damages?

We take great care with your goods, but in the rare case of damage, please contact us within 24 hours to file a claim as per our damage policy.
05
Are there any hidden fees?

No, we believe in transparency, and all fees are discussed upfront before you confirm your booking.
06
What type of payment methods do you accept?

We accept various payment methods including credit cards, debit cards, online bank transfers, and cash on delivery.
07
Can I change my delivery date?

Yes, you can reschedule the delivery. Please contact our customer support team at least 24 hours in advance for any changes.
08
Is insurance included in the price?

Insurance is not included by default, but we offer it as an optional service to ensure the safety of your goods during transport.
09
Can I pack my own items?

Yes, you are welcome to pack your own items. However, we recommend using our professional packing services to ensure the safety of your goods.
10
How do I cancel my service?

To cancel a service, please contact our customer service team as soon as possible. Cancellation terms may vary depending on the timing.

11
Do you offer international services?

Yes, we offer international moving and shipping services to various destinations worldwide. Please contact us for more details.
12
What is the best way to prepare my goods for shipping?

We recommend using professional packing services for the best protection. If you pack on your own, use quality materials like bubble wrap and sturdy boxes.
13
How can I track my order in real-time?

You will receive a tracking number that you can use on our website to get real-time updates about your order’s status.
14
What should I do if there is a delay in delivery?

In case of a delay, please contact our customer service team, and we will investigate the issue and provide an update as soon as possible.
15
Do you offer storage services?

Yes, we offer short-term and long-term storage services to securely store your goods while you finalize your moving plans.
16
What types of items do you not transport?

We do not transport hazardous materials, flammable items, or illegal substances. Please check our prohibited items list for further details.
17
How can I contact customer support?

You can reach our customer support team via email, phone, or our online contact form. We’re here to assist you with any inquiries.
18
What should I do if my items are damaged?

If your items are damaged during transportation, please notify us immediately so we can process your claim as per our damage policy.
19
Can I schedule a pickup from my home?

Yes, we offer home pickup services. Simply contact our customer service team to schedule a convenient time for the pickup.
20
Do you offer packing services for fragile items?

Yes, we offer specialized packing services for fragile items. We use high-quality packing materials to ensure the safety of your delicate goods during transport.

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